Contact VippHealth Solutions
Reach our patient support team, medical editorial staff, or business office. For medical emergencies, call 911 immediately.
US-Based Operations | Phone Support Available | Response Within 24 Hours
Contact Methods
Patient Support
Questions about orders, shipping, billing, or your account.
Response time: within 24 hours
Medical Editorial
Content corrections, medical questions, or review requests.
Response time: 1-2 business days
Partners & Press
Pharmacy partnerships, media inquiries, and business development.
Response time: 2-3 business days
Our Location
Mailing Address
VippHealth Solutions
228 Park Avenue South
Suite 1234
New York, NY 10003
United States
Note: This is our administrative office. We do not provide walk-in medical services or in-person prescription pickups. All prescriptions are filled through licensed partner pharmacies and shipped directly to you.
Phone Support
+1 (212) 555-0147
Toll-free for US callers. International rates may apply.
Business Hours (EST)
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
All times are Eastern Standard Time (EST). Email support is monitored during business hours. Responses outside business hours will be handled the next business day.
Prescription Status
To check the status of your prescription or delivery, log in to your account or email [email protected] with your order number. Please do not send sensitive medical information via unsecured email.
Find Us
Located in the Flatiron District of Manhattan, our office is easily accessible by public transportation.
Open in Google Maps228 Park Avenue South, New York, NY 10003
Common Questions
How do I check my order status?
Log in to your account and visit the “Orders” section. If your prescription has been approved, you will see tracking information once the pharmacy ships your medication. Most orders ship within 1-2 business days after prescription approval.
Can I call to speak with a doctor?
Our phone support team can assist with account, billing, and general questions. However, medical consultations must be conducted through our secure telehealth platform to ensure HIPAA compliance and proper documentation. Start a consultation through your account to connect with a licensed physician.
How do I update my shipping address?
Log in to your account, go to “Account Settings,” and update your address under “Shipping Information.” If your order has already been processed, contact support immediately at [email protected]. We cannot redirect shipments once they have left the pharmacy.
Do you offer refunds?
Prescription medications cannot be returned or refunded once dispensed by the pharmacy due to federal regulations. If your medication arrives damaged or incorrect, contact support within 48 hours with photos. Consultation fees are refundable if the physician determines the medication is not appropriate for you.
Medical Emergency?
If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.
We do not provide urgent medical advice, diagnose conditions through email, or replace your primary care physician. Our support team cannot assist with medical emergencies.
Call 911 Now