Contact Us

We are here to help. Whether you have questions about your order, need assistance with a prescription, or want to reach our medical editorial team, you will find the right contact information below. For medical emergencies, please call 911 immediately.

📍 US-Based Operations | 📞 Phone Support Available | 📧 Response Within 24 Hours

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Patient Support

Questions about orders, shipping, billing, or your account.

[email protected]

Response time: within 24 hours

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Medical Editorial

Content corrections, medical questions, or review requests.

[email protected]

Response time: 1-2 business days

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Partners & Press

Pharmacy partnerships, media inquiries, and business development.

[email protected]

Response time: 2-3 business days

Our Location

Mailing Address

VippHealth Solutions

228 Park Avenue South
Suite 1234
New York, NY 10003
United States

Note: This is our administrative office. We do not provide walk-in medical services or in-person prescription pickups at this location. All prescriptions are filled through our licensed partner pharmacies and shipped directly to you.

Phone Support

+1 (212) 555-0147

Toll-free for US callers. International rates may apply.

Business Hours (EST)

Monday – Friday	9:00 AM – 6:00 PM
Saturday	10:00 AM – 4:00 PM
Sunday	Closed

All times are Eastern Standard Time (EST). Email support is monitored during business hours. Responses outside business hours will be handled the next business day.

Prescription Status

To check the status of your prescription or delivery, log in to your account or email [email protected] with your order number. Please do not send sensitive medical information via unsecured email.

Find Us

Located in the Flatiron District of Manhattan, our office is easily accessible by public transportation.

📍 Open in Google Maps

228 Park Avenue South, New York, NY 10003

Send Us a Message

🚨 Medical Emergency?

If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.

We do not provide urgent medical advice, diagnose conditions through email, or replace your primary care physician. Our support team cannot assist with medical emergencies.

Call 911 Now

Common Questions

How do I check my order status?

Log in to your account and visit the “Orders” section. If your prescription has been approved, you will see tracking information once the pharmacy ships your medication. Most orders ship within 1-2 business days after prescription approval.

Can I call to speak with a doctor?

Our phone support team can assist with account, billing, and general questions. However, medical consultations must be conducted through our secure telehealth platform to ensure HIPAA compliance and proper documentation. Start a consultation through your account to connect with a licensed physician.

How do I update my shipping address?

Log in to your account, go to “Account Settings,” and update your address under “Shipping Information.” If your order has already been processed, contact support immediately at [email protected]. We cannot redirect shipments once they have left the pharmacy.

Do you offer refunds?

Prescription medications cannot be returned or refunded once dispensed by the pharmacy due to federal regulations. If your medication arrives damaged or incorrect, contact support within 48 hours with photos. Consultation fees are refundable if the physician determines the medication is not appropriate for you.